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SUPPORT

INTERNATIONAL SUPPORT
SUPPORT HOURS & TELEPHONE NUMBERS

Our Standard Support hours are 9:00am to 5:00pm local time (excluding local holidays) and our local telephone numbers are:

Mexico: +52 55 4169 6793
Sweden: +468 4650 2414
UK: +4420 4577 0162

24X7X365 PREMIUM SUPPORT

If you have a 24x7x365 Premium Support Contract and would like to open a Support ticket out of the Standard Support hours, please refer to the 7x24

Support Telephone numbers provided directly to you by a Verisec International representative.

OPEN A TICKET WITH OUR CUSTOMER SUPPORT BY EMAIL

Please contact us via email to: support@verisecint.com and provide us with the following information as soon as possible, so that we can assist you:

  • Company name or customer reference number
  • Contact information: Telephone and email
  • Product and/or Service, as well as version number, if applicable
  • A thorough description of the issue, including any environmental factors
  • Operating system/Network environment
  • Server serial/license number
Once we receive your email, one of our Support representatives will contact you to open a Support Ticket number, provide you with a Support ticket reference and advise you on any next steps.